FAQS

We take great pride in the quality of our products. All our jewelry is carefully designed and crafted using high-quality materials. We maintain strict quality control processes during production to ensure that each product meets our customers' expectations.

Yes, we offer personalized customization services. If you have specific design requirements or want to create a piece of jewelry that is uniquely yours, our team is here to help. Please contact our customer service team for more information.

To ensure your jewelry remains in good condition, we recommend regular cleaning and maintenance. You can gently clean the surface of the jewelry with mild soapy water and a soft brush, and ensure to store it in a dry place away from direct sunlight when not wearing it. Specific cleaning and maintenance methods may vary depending on the material of the product. We recommend reading the product instructions or contacting our customer service team for assistance.

Yes, we offer international shipping. Wherever you are located, simply place an order on our website, and we will arrange for prompt delivery and provide relevant logistics tracking information. Please note that international shipping may be subject to specific conditions and restrictions in the destination country/region, and delivery times may vary accordingly.

You can contact our customer service team by sending an email to our customer service email address (service@heyice.com) or by calling our customer service hotline (224-875-5526). Our customer service team is dedicated to providing assistance and support.